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Updating the staff and doctor bios

I am trying to get the site updated with current photos of our staff and doctors, so keep an eye on the staff page for new pictures!  I just put new ones up of our Mariah, Brianna and Dr. Clifford!

Construction is nearly done!

Our very long construction project is almost finished!  We have expanded to five exam rooms from 2 and we have a fully updated treatment area, surgery, a new lab/pharmacy and a new reception room where you can better see the smiling faces of our receptionists.  The outside of our clinic has been fully updated with new siding in a lovely blue color and a great new entry way with a wheelchair ramp.  We are proud to say we are now handicap-accessible!  The walls have been reinsulated and we have had a new heating and cooling system installed for everyone's comfort.  Here are some photos!

 

The outside from the parking lot:

Welcome to our new front entry!  Come on in!

front entryway

 

Here's our new reception area, still needs the counter top for the receptionists and for you to use to write checks on:

 

 

 

The new lab/pharmacy for the technicians!

lab/pharmacy

 

Part of our new treatment area:

The new hallway down to the exam rooms:

 

One of our new examination rooms:

 

 

I'll post more photos when it's fully done but for now, it's looking great!

 

--Dr. Wood

August 29, 2014

 

 

 

 

 

Goodbye, Jake!

We will all miss our good buddy, Jake (also known fondly as Jake-E-Pants and sometimes as Jake-the-Flake).  Jake lived at Crossroads for about 13-14 years.  He was unique in that he had had a problem with crystals forming in his bladder as a young cat and had to have a perineal urethrostomy when he was about 1-2 years old.  He stayed with us after that procedure.  He was a sweetheart and one of the most gentle, loving cats.  Jake was always up for petting and scratching and rewarded anyone who would pet him with a gentle purr.  He was sweet with the various other cats that lived at Crossroads over the years, accepting any new ones with a patient attitude.  He never attacked or fought with any of the other cats and would sleep with them and groom them.  He allowed us to use him as a demonstration cat for pilling and injections so that our clients could learn how to take care of their own pets.  Jake lived a long and happy life and we will all miss his snuggles and purring.  Jake passed over the Rainbow Bridge on Nov. 1, 2013 at noon.

 

Jake Nov 1

Congratulations, Beth Johnson!

After four years of education combined with full-time work, Beth Johnson has passed her examination to be a licensed veterinary technician (LVT) here at Crossroads.  We are delighted for her!  GREAT WORK, BETH!  If you see her, congratulate her on her accomplishment.  Beth is one of the most caring people we know and truly loves her animal patients.  She is conscientious and careful with medical procedures and is generous and kind to her coworkers.  We are lucky to have Beth on the staff and we are looking forward to her working here long-term!

Storm Phobias

Help Your Dog Overcome Fear of Storms

Does your dog dive for cover at the first hint of a storm? Are hiding, trembling, whining, and pacing how your canine companion faces rain, wind, and thunder? If so, you’re not alone. Fear of storms is one of dogs’ most common behavioral problems. While there is no cure for noise phobia, the good news is there is a lot you can do to reduce your pet’s stress.

Which dogs are most susceptible to thunderstorm phobia?

• Herding dogs such as collies and German shepherds

• Hounds such as beagles and basset hounds

• Sporting and working breeds

• Rescued dogs who have lived in shelters or may have been abused or abandoned by a

former owner

Tips for overcoming thunderstorm phobia

Develop a retraining program with your veterinarian to desensitize your dog to storms. This can include playing a soft tape with recorded thunder and rewarding your dog with treats when it exhibits no anxiety. Over time, the intensity of the storm music may be increased and only calm behavior rewarded. Use caution – introducing stimuli too quickly can actually increase the phobia!

If retraining does not work, consider asking your veterinarian for anti-anxiety or anti-depressant medication to help keep your dog calm during storms.

Try padding a crate with blankets or clearing a "safe place" under a bed where your dog can seek comforting shelter. Make sure it is a place your pet can get into and out of easily on its own.

Make sure YOU remain calm when your dog is fearful. This can increase your pet’s sense of security.

Do not cuddle or reassure your dog when it storms. Rewarding fearful behavior can reinforce it. However, it is important that you never punish or scold your dog for being fearful either. Just remain calm and provide a safe familiar place where your dog can securely ride out the storm.

Some owners have found that creating "white noise" during a storm can help their pets. This is noise such as running an electric fan or playing the television that blocks out the storm noise and distracts your dog.

Increasing exercise on days when storms are expected can tire out your dog and make it less aware of storm noise. In addition, the added exercise increases natural serotonin levels that can sedate your pet.

Be sure to bring your dog inside at the first sign of a storm to lessen its anxiety. Stay with your pet while it is inside because the anxiety of the storm can cause some dogs to become destructive. Your presence will help keep your pet calm.

 

Article Reprinted from AAHA (American Animal Hospital Association)

An Announcement

It is with regret that we will be wishing Dr. Salvatore good luck and goodbye in about six weeks.  His wife has been attending veterinary school at Cornell University and she graduates in May.  After graduation, they will both be headed to Connecticut to settle down permanently where they have family ties.  We will miss Dr. Salvatore's quick mind, his compassion and his good sense of humor!

 

We are looking forward to welcoming a new doctor, Dr. Rose Alaimo, to our staff starting in July.  We have carefully selected her from a large pool of applicants and find her to be very intelligent and caring.  Dr. Miller and I think you will all like her very much!  I will post a message to introduce Dr. Alaimo soon.

 

For the month of June (a total of six weeks), Dr. Miller and I will be working hard to cover the schedule with just the two of us.  Please bear with us during this busy time and have patience with us as we get established in our new routines.

 

If you have questions, feel free to email info@crossroadsvetcortland.com or call us at 607-756-4240.

 

Thanks,

Dr. Wood

Our Holiday Hours

Merry Christmas

 

Happy Holidays to all!  Here are our holiday hours:

 

Dec. 24th, Christmas Eve:  open 8-12 for emergencies.  Please call first.

Dec. 26th: closed in observance of Christmas.

 

Dec. 31st, New Year's Eve:  open 8-12 for emergencies, call first.

Jan. 2nd:  closed in observance of New Year's Day.

New Pet Portals!

 

 

We're delighted to announce that we now have the capability of allowing you to access your pet's health information online via a Pet Portal.  If you look above, to the left, there is a button there that says "Pet Portal Login."  If you click on that, you can request a new Pet Portal account.  The Pet Portal will allow you to keep track of what your pet is due or overdue for, what vaccines he or she has been given and any meds that he or she is on.  You can also request medication refills, appointments or boarding reservations.  Dr. Wood's Pet Portal for her pets is in the photo above.  Brother Cat is overdue for his annual, and the Portal has brought this to her attention!

You can also send us emails through the site and upload photos of your pets.  You can opt in for email reminders for vaccines and annual visits, and you can also opt-in for text message reminders.  There are some other good benefits to using the system, as well, like setting up medication reminders for yourself through the system so you don't forget Maggie's monthly heartworm pill.

Best of all, all of this is absolutely free to you.  We added this service because we wanted to increase your ability to communicate with us electronically, and we hope that you enjoy it!  If you have questions or concerns, you can feel free to email us through the system or at info@crossroadsvetcortland.com, or call the office.

New Signs!

 

New Crossroads Sign

 

We have new signs!  The old sign on Rt. 281 was hit by a snowplow at the end of last winter and was badly and hopelessly damaged.   We had our new logo made into a fresh, bright new sign.  We're very happy with the outcome!  Come down to see the new signs!

Microchipping

So what is microchipping, anyway?  You may have heard about it as a method of permanent identification for your pet.  We do have it available and it's fairly cost-effective.  The cost is currently $43 to implant the chip and we handle registration of the chip for you.  In a year, the microchip company will contact you and ask you either to pay a yearly database maintenance fee of about $15 or a lifetime fee of about $39. 

A microchip is a small chip placed under the skin on your pet's back, between the shoulder blades.  It can be done when the pet is awake and most don't object to it.  We prefer to do it when they're asleep for their spay or neuter surgery, as they are more still and it's not at all painful at that time.  The chip contains a unique number that can be read by a scanner.  The local shelters and vet practices have the scanners and scan all lost pets.  If your dog or cat is lost without his or her collar and ends up at a vet or shelter, they can scan your pet for a chip.  We then call a telephone number and read them the chip number and they can tell us who the chip is registered to.  Some chip companies call you directly and others will give your phone number to the person who has found your pet.  This depends on what type of permission you gave to the company when the chip was registered.

You may be wondering if there any side effects or risks to this procedure.  The chips occasionally migrate under the loose skin of dogs and cats so they are not centrally located any longer, but when scanning, we scan the whole dog or cat to look for chips, as we are aware of this problem.  There have been a few reports of cancers with microchips in them, but it is unclear as to whether the cancers grew AROUND the microchips or whether the chips may have caused an abnormal inflammatory response which resulted in a cancer.  In any case, the risk of a tumor at the site of microchipping is very small.  Many thousands of animals are microchipped each year and only a few cases of tumors have been reported.  The risk of a pet being lost and not reunited with his or her owner is higher than the risk of a tumor at the site of microchipping. 

We have had a few cases at Crossroads of loose pets being brought in that were microchipped.  Within a half an hour, even with no collar on the pet, we were able to reunite the dogs with their owners!